Support

Common questions

How do I change something on my website?

Log in, open your site and choose Edit website. Click any text or photo to change it, then press Publish changes.

How do I use my own domain?

Your own domain is part of the paid plan. Open your site’s dashboard, go to Settings → Domain and follow the steps. We set up the security certificate for you.

How do I cancel or pause my plan?

Open your site’s dashboard and go to Settings → Billing. You can pause or cancel there; your plan runs until the end of the period you paid for.

I forgot my password.

Use Forgot password on the login page. If the email doesn’t arrive, write to us.

I’m a partner. When do I get paid?

Your clients pay you directly through Stripe, and Stripe sends payouts to your bank on its normal schedule. You can see them in your Stripe dashboard.

Questions about a charge on your statement?

Charges from Monoreme appear as MONOREME. If your website was built by a designer or agency, the charge may show their business name instead; contact them first, or email us and we’ll help.